UPDATE: Raised rates 50% on nightmare client, went silence. Then this counter offer

Quick update to my previous posts about the nightmare client situation. Context: one client makes up $5k per month which is almost half of my revenue. They've been complete chaos, disorganized records, 2am receipt dumps, constant weekend emergencies. I posted asking if I should fire them and Reddit overwhelmingly said raise rates and set boundaries instead. I sent an email last week raising their rate from $5k to $7.5k per month and included an actual service framework with 10-day submission d...